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FAQs

What is your return policy?

We accept returns for store credit within 7 calendar days from the date you receive your order.
All sale items and items purchased at a discount are FINAL. For any questions, please contact aksentboutique@gmail.com Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
Return will be issued in for of in store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Damages must be reported within 3 days of receiving merchandise or cannot be returned. Items must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the items ineligible for returns. In this case, the items will be shipped back to you and you are subject to the return shipping costs.
Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the SALE section.
Gift Cards, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
During holiday season (Nov 1st to Dec 25th), we will accept your return for store credit only after the 7 days so long as it is received by January 10  Please remember sale and coupon code items over 10% off will remain final sale.